Canny Collar Starter Pack - 10 Units

Measure your dog’s neck

To ensure your Canny Collar fits accurately and is safe to use when walking your dog, take a tape and measure around your dog's neck snugly, to just behind the ears. Then, choose the correct size Canny Collar for your dog using the following measurements.

If your dog's neck measurement falls exactly between two sizes, our experience shows that the best option is normally to choose the smaller of the two sizes to ensure a good fit.

step 1

Fasten the Canny Collar around your dog's neck, ensuring the buckle is positioned just behind his ears at the back. Fold any excess collar and tuck it under the lip of the buckle. The Canny Collar should fit higher up the neck than a conventional collar, as shown.

step 2

A snug fit is essential with any head halter to ensure that it cannot come off your dog whilst walking. Test the Canny Collar by trying to pull it off your dog's head whilst facing him - if fitted correctly, this should not be possible.

step 3

Pull each end of the thin nose band behind your dog's head and attach your leash to both 'D' rings at each end.

step 4

Pull the nose band through the small yellow plastic guider at the front of the Canny Collar and place over your dog's snout. With some breeds, it may be easier to do this before attaching the leash. Take care not to twist the nose band before placing it over your dog's snout.

step 5

Ensure you leave the plastic guider under your dog's chin. This is absolutely vital. If this plastic guider is not kept under the chin, the Canny Collar will not function correctly.

step 6

When your dog starts pulling on the leash, apply gentle backward pressure. Instant release of the pressure occurs when he stops pulling. This pressure and release system is the key to using your Canny Collar correctly as your dog trains himself to stop pulling.

step 7

When letting your dog off leash, the Canny Collar can be left on him by removing the nose band from his snout and pulling it out fully. Cross the nose band behind his head and drop it either side of his head as shown.

step 8

Bring the D rings together to meet underneath his chin and use one or two of the optional carabiner clips to secure the D rings together. Never fasten your leash to the carabiners.

When walking your dog, your leash should be kept short but loose so you can control him quickly and easily. An extendable or very long leash is not recommended for use with the Canny Collar as the nose band may not remain in place on your dog's snout.

Walking with a Canny Collar

Put the Canny Collar on and go for a walk immediately. Keep your leash short but loose when walking and aim to have your dog in the 'heel' position. Using a shorter training lead will make this easier, around 4 ft length is ideal. Give him plenty of vocal praise when he begins walking well.

The first time you put the nose band over your dog's nose, he may resist it and try to paw it off his face. Any head halter will cause this reaction for some dogs. It is similar to the feeling we have when wearing a wristwatch for the first time - some dogs are simply not used to it. If your dog reacts this way, try desensitizing him first by introducing the collar slowly, then building up to going for a walk.

You should continue walking so that your dog focuses on the walk rather than on the Canny Collar, lifting your leash when he paws at it and verbally encouraging him to follow you.

When you first start walking with the Canny Collar and getting your dog used to wearing it, you will have to pay attention to him during the first few minutes to make sure he is keeping his head upright, that the Canny Collar is loose around the mouth area and that the leash is long enough to be loose but short enough so that the nose band does not move towards the front of his nose and fall off.

These first couple of minutes are an opportunity to connect with your dog and be focused on training him to walk well. The first five or ten minutes are the most important part of the walk for both of you and if you can get your dog walking well in this time, the rest of the walk will be a breeze.

Keep your leash loose when walking

Once your dog is walking, instantly lower the leash to release the pressure on the Canny Collar (you should also let him have some more leash here) and give him plenty of vocal praise whilst keeping walking. He needs to know that at some point in the walk, the pressure will be released; otherwise he may just continue to pull against it.

Repeat this action if again he tries to remove the Canny Collar. Because the leash is connected behind his head, he will not be able to get a paw over it and bring the walk to a stop. Nor will he get the Canny Collar off over his head if the leash is kept in the correct position. Sometimes you may need to let the leash out if he drops behind you, bringing it back in again once he catches up.

Once any initial resistance to the Canny Collar has stopped, continue walking your dog for a short distance and then stop and give him plenty of praise.

Use treats or clicker training if your dog responds well to these to accustom him to the Canny Collar.

Shipping

Dispatch

At CannyCo America our goal is to offer you the best shipping option with the very highest levels of responsiveness to you at all times.

Once we verify your order, we then tailor, quality check and package it for dispatch. Except in the event of unusual circumstances, all orders are dispatched within 24 hours after the order is received.

Shipping times

Shipping time: This refers to the time required for items to transit from our warehouse to the delivery destination. Below are typical transit times:

United States-Contiguous (lower 48)

Standard 3-10 days*

Priority 2-4 days*

United States – Alaska, Hawaii, U.S. Territories

Standard 3-10 days*

Priority 3-5 days*

Canada - all areas

Priority 7 to 14 days*

Mexico - all areas

Priority 7 to 14 days*

*Estimated transit time. Transit times may exceed the estimated time due to postal or carrier service interruptions or other circumstances beyond the control of CannyCo America.

Overseas orders

Our US warehouse ships only to the US, Canada & Mexico.

If you are based in the UK, please visit our UK site cannyco.co.uk and if you are based in Australia or New Zealand please visit cannyco.com.au for same day shipping and despatch.

Customers in Europe should visit our site at cannyco.eu.

Returns and refunds

If items ordered from CannyCo America have any factory defects, CannyCo America offers a 30-day return policy, which means items must be returned within 30 days of when you received them.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To be eligible for a return, your item must be in excellent condition, unworn or unused, with tags, and in its original packaging. You will also need proof of purchase.

Returned items may be subject to a restocking fee of up to $3 per item, although this fee is always waived when an exchange is requested or in the event of a factory defect.

Items returned for any reason must be in unused condition, clean, and free of pet hair/smell, with the original tag. Returned items that require cleaning or removal of pet hair will be charged a $5 cleaning fee per item in addition to the restocking fee, if applicable.

For Canny Collars, please ensure you have ordered the correct size beforehand (see the page 'What Size Canny Collar') as the customer will be responsible for the shipping costs of any returns for an exchange of sizes.

Whether you are requesting a refund or an exchange, the original item(s) will need to be returned to CannyCo America.

CLICK HERE TO START YOUR RETURN OR EXCHANGE

If approved, your refund will automatically be applied to the original payment method. Be aware that it may take some time for your bank or credit card company to process and post the refund.

Shipping and Additional Charges

All shipping charges for all transactions are the responsibility of the customer, which means shipping charges will not be refunded and additional shipping charges for exchanged items may be required prior to shipping the new item.

Additional charges may apply if replacement items are priced higher than the original.

Exceptions / non-returnable items

Items that are worn, chewed, or damaged will not be accepted for return.

Ordering

What if I order the wrong size Canny Collar?

No problem. Providing you purchased the collar from our website and return it to us within 7 days in a new and resaleable condition, we will exchange it for you. Simply return your collar to us along with a printout of this form and we'll do the rest.

How do the sizings work on the Canny Collar?

Since dogs, like humans, come in all shapes and sizes, it’s important to measure your dog's neck snugly to ensure you have the correct size Canny Collar. As your dog's neck can sometimes be hard to measure accurately (especially if there is a lot of fur), we have designed the Canny Collar so that each size overlaps with the sizes above and below, so there is some flexibility when choosing your size.

Once you have your collar fitted, it's advisable to test first in your garden or house to ensure it cannot come off over her head.

What if my dog is exactly between two sizes?

If your dog is exactly borderline between two sizes, we generally recommend getting the smaller size of the two options. If you have a puppy however, it may be worth waiting a month or so and buying the larger size.