Shipping calculated at checkout
What is the difference between the Standard and Connect leashes?
The Standard version of the Canny Leash has a normal handle. The CONNECT version has a strong, plastic buckle which can be released to open the handle. This means you can hook this around a fixed point such as a post without ever having to detach your dog from the leash.
By not having to release your dog, then hold your dog with one hand while trying to feed the leash through the handle with the other hand, then clip your dog back up, it keeps your dog tied to the leash at all times and secure.
Which size leash do I need for my Canny Collar?
The 3/4" wide leash is designed to be used with Canny Collar sizes 1 & 2. The 1" leash is designed for all other sizes including the Colossus.
At CannyCo America our goal is to offer you the best shipping option with the very highest levels of responsiveness to you at all times.
Once we verify your order, we then tailor, quality check and package it for dispatch. Except in the event of unusual circumstances, all orders are dispatched within 24 hours after the order is received.
Shipping time: This refers to the time required for items to transit from our warehouse to the delivery destination. Below are typical transit times:
United States-Contiguous (lower 48)
Standard 3-10 days*
Priority 2-4 days*
United States – Alaska, Hawaii, U.S. Territories
Standard 3-10 days*
Priority 3-5 days*
Canada - all areas
Priority 7 to 14 days*
Mexico - all areas
Priority 7 to 14 days*
*Estimated transit time. Transit times may exceed the estimated time due to postal or carrier service interruptions or other circumstances beyond the control of CannyCo America.
Our US warehouse ships only to the US, Canada & Mexico.
If you are based in the UK, please visit our UK site cannyco.co.uk and if you are based in Australia or New Zealand please visit cannyco.com.au for same day shipping and despatch.
Customers in Europe should visit our site at cannyco.eu.
Returns & refunds
Returns and refunds
If items ordered from CannyCo America have any factory defects, CannyCo America offers a 30-day return policy, which means items must be returned within 30 days of when you received them.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To be eligible for a return, your item must be in excellent condition, unworn or unused, with tags, and in its original packaging. You will also need proof of purchase.
Returned items may be subject to a restocking fee of up to $3 per item, although this fee is always waived when an exchange is requested or in the event of a factory defect.
Items returned for any reason must be in unused condition, clean, and free of pet hair/smell, with the original tag. Returned items that require cleaning or removal of pet hair will be charged a $5 cleaning fee per item in addition to the restocking fee, if applicable.
For Canny Collars, please ensure you have ordered the correct size beforehand (see the page 'What Size Canny Collar') as the customer will be responsible for the shipping costs of any returns for an exchange of sizes.
Whether you are requesting a refund or an exchange, the original item(s) will need to be returned to CannyCo America.
CLICK HERE TO START YOUR RETURN OR EXCHANGE
If approved, your refund will automatically be applied to the original payment method. Be aware that it may take some time for your bank or credit card company to process and post the refund.
Shipping and Additional Charges
All shipping charges for all transactions are the responsibility of the customer, which means shipping charges will not be refunded and additional shipping charges for exchanged items may be required prior to shipping the new item.
Additional charges may apply if replacement items are priced higher than the original.
Exceptions / non-returnable items
Items that are worn, chewed, or damaged will not be accepted for return.
Any more questions?
What if I order the wrong size Canny Collar?
No problem. Providing you purchased the collar from our website and return it to us within 7 days in a new and resaleable condition, we will exchange it for you. Simply return your collar to us along with a printout of this form and we'll do the rest.
How do the sizings work on the Canny Collar?
Since dogs, like humans, come in all shapes and sizes, it’s important to measure your dog's neck snugly to ensure you have the correct size Canny Collar. As your dog's neck can sometimes be hard to measure accurately (especially if there is a lot of fur), we have designed the Canny Collar so that each size overlaps with the sizes above and below, so there is some flexibility when choosing your size.
Once you have your collar fitted, it's advisable to test first in your garden or house to ensure it cannot come off over her head.
What if my dog is exactly between two sizes?
If your dog is exactly borderline between two sizes, we generally recommend getting the smaller size of the two options. If you have a puppy however, it may be worth waiting a month or so and buying the larger size.
Designed for use with the Canny Collar
Canny Leash with soft, padded handle and positional grip. For use with the Canny Collar or as a standard leash on your dog's regular collar.
Features a padded grip to indicate the optimum position to put your hand when walking your dog on a Canny Collar.
Two versions to choose from
The Canny Leash comes in two versions: Standard & CONNECT. The Canny Leash CONNECT allows you to secure your dog quickly and easily, then lock the strong buckle in place to keep him safely attached without the danger that he could escape and run free whilst not attached to the leash.
- Small/medium dogs: 5/8" width, 4 ft length. Suitable for Canny Collar sizes 1 & 2
- Medium/large dogs: 1" width, 4 ft length. Suitable for Canny Collar sizes 3-7 & Colossus
High quality polypropylene with padded handles, padded grip and a secure clip. Available in 4 vibrant colors: black, red, blue and purple.
NEW! Get 20% discount off your Canny Leash!
When you add a Canny Collar or Canny Colossus to your order for a Canny Leash, you will receive an automatic 20% discount off your leash.
SPECIAL OFFER! All our leashes with PVC handle & grips are now half price!!
What's the difference between the Standard & the CONNECT Leash?
The Standard version of the Canny Leash has a normal handle. The CONNECT version has a strong, plastic buckle which can be released to open the handle. This means you can hook this around a fixed point such as a lamppost without ever having to detach your dog from the leash.
By not having to release your dog, then hold your dog with one hand while trying to feed the leash through the handle with the other then clip your dog, it keeps your dog tied to the leash at all times and secure.