Returns & refunds
Returns and refunds
If items ordered from CannyCo America have any factory defects, CannyCo America offers a 30-day return policy, which means items must be returned within 30 days of when you received them.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To be eligible for a return, your item must be in excellent condition, unworn or unused, with tags, and in its original packaging. You will also need proof of purchase.
Returned items may be subject to a restocking fee of up to $3 per item, although this fee is always waived when an exchange is requested or in the event of a factory defect.
Items returned for any reason must be in unused condition, clean, and free of pet hair/smell, with the original tag. Returned items that require cleaning or removal of pet hair will be charged a $5 cleaning fee per item in addition to the restocking fee, if applicable.
For Canny Collars, please ensure you have ordered the correct size beforehand (see the page 'What Size Canny Collar') as the customer will be responsible for the shipping costs of any returns for an exchange of sizes.
Whether you are requesting a refund or an exchange, the original item(s) will need to be returned to CannyCo America.
If approved, your refund will automatically be applied to the original payment method. Be aware that it may take some time for your bank or credit card company to process and post the refund.
Shipping and Additional Charges
All shipping charges for all transactions are the responsibility of the customer, which means shipping charges will not be refunded and additional shipping charges for exchanged items may be required prior to shipping the new item.
Additional charges may apply if replacement items are priced higher than the original.
Exceptions / non-returnable items
Items that are worn, chewed, or damaged will not be accepted for return.